FAQs

You can find answers to our most frequently asked questions below. If your question is not on the list please either give us a call on 01902 784866 or email sales@turfworld.co.uk

CAN I COLLECT TURF?

Yes, you can collect as little or as much turf as you like from our yard based in Wolverhampton.

Please call  our office on 01902 784866 before arriving as all turf is cut fresh to order.

HOW IS TURF DELIVERED?

Turf is palletised and delivered kerbside via our own dedicated drivers with a fork lift or a courier company with a pump truck.

We can only deliver kerbside and cannot lift over walls or fences. If there are any issues please call our team to discuss.

HOW OFTEN SHOULD I WATER MY TURF?

You should saturate your turf in the mornings and evenings in the first few weeks and particularly in the summer months.

SHOULD I FERTILISE MY TURF?

Yes you should.

Turf, like anything living, needs food. It helps it to grow strong and fight off diseases.

WHEN SHOULD I START MOWING MY LAWN?

Wait for your lawn to root down into the ground (roughly in around 2 weeks). Next set your mower to the highest setting and simply mow off the top 25% only. As the turf gets more established then reduce the mowing height a bit at a time.

I HAVE ORDERED TOO MUCH TURF, CAN I GET A REFUND?

Unfortunately as the turf is  perishable goods we do not take turf back or refund. Therefore it is important to ensure that you order as close to the right quantity as possible. If you need help with working out the amount you require please use the calculator on the home page or alternatively call the office on 01902 784866 where someone will be able to assist you.

CAN I ASK THE DELIVERY DRIVER TO TAKE THE TURF TO THE BACK OF MY HOUSE?

No. The delivery process is to kerbside only.

WHAT HAPPENS IF THE DELIVERY IS LATE?

Although we cannot specify delivery times, if you have paid for AM delivery and a member of staff from our office has not contacted you to inform you of any issues please call 01902 784866 after 12 noon.

If you have not paid for AM delivery, your delivery slot will be anytime between 06:00-17:00. Again, if there are any issues with deliveries a member of staff will contact you.

HOW SOON MUST TURF BE LAID ONCE IT HAS BEEN DELIVERED?

Turf must be inspected upon delivery and laid within 24 hours of receiving for best results, subject to adverse warm weather conditions which will reduce to 12 hours.

WHAT SHOULD I DO IF I CANNOT LAY MY TURF FOR SOME TIME?

It is always best to lay your turf on the same day as it arrives, however in circumstances where it cannot be laid then it is best to unroll the turf onto a flat surface and water it well until you are able to lay it.

I NEED TO RE-ARRANGE MY SELECTED DELIVERY DATE, WHAT DO I DO?

Firstly give us as much notice as possible by ringing our office.

If you call before 11am the day before expected arrival, we will be able amend the delivery date. If you call on the day of delivery your turf would have already been cut; therefore we will not be able to give you a refund and you will be charged again as turf will have been cut specifically to your order.

HOW BIG IS A ROLL OF TURF?

A roll of turf is equivalent to 1 SQM (65′ x 24′) The turf is approximately 20mm thick.

CAN I ORDER HALF BULK BAGS OF SOIL?

Unfortunatley we can only supply ull bulk bags of soil, weighing roughly 850kg.

DO I HAVE TO BE AT HOME TO RECIEVE MY DELIVERY?

No, all our deliveries are contactless, we do require a contact number for the driver to be able to call if needs be.

WHAT HAPPENS WITH THE PALLET ONCE I HAVE LAID THE TURF?

It is your responsibility to dispose of the pallet in the correct manner.

WHAT HAPPENS IF ACCESS TO MY PROPERTY IS TOO NARROW OR SMALL?

If you have not informed us about any delivery obstructions and the driver attempts to make delivery but cant, the turf will be brought back to our yard and no refund will be given.

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