Delivery & Collections
Delivery Method
Orders placed online will automatically be assigned to a suitable delivery method, either via our internal transport fleet or a third-party courier service. It is at the company’s sole discretion to determine the most appropriate delivery method.
All deliveries are kerbside only. We do not offer a HIAB (crane offload) service.
For further details, please refer to our Delivery & Collections page.
Delivery Days & Times
Deliveries are carried out Tuesday to Friday between 06:00 and 17:00.
We are unable to provide or guarantee specific delivery times.
Delivery Location & Access Requirements
Upon placing your order, you must inform us of any access restrictions or obstructions at the delivery address. This information must be entered in the delivery notes section at checkout.
Failure to provide accurate delivery information may result in failed delivery and additional charges.
Please advise if the delivery address:
- Is near height or weight restrictions
- Is located on a narrow road
- Is affected by parked cars
- Requires access via a weak bridge
- Has a sloped driveway
- Has a gravel driveway or loose surface
- Has double red or yellow lines
- Has no suitable kerbside or unloading area
- Is near a school where access may be restricted at peak times
If you are unsure whether delivery is possible, please contact our office on 01902 784866 prior to placing your order.
We deliver to UK mainland postcodes only.
Internal Transport Deliveries
Deliveries made using our own vehicles will typically be carried out using a heavy goods vehicle approximately:
- 10 metres long
- 2.55 metres wide
- 3.65 metres high
These vehicles are fitted with rear-mounted forklift trucks for unloading.
Please note:
- Products cannot be lifted over fences, walls, or hedges
- Suitable access must be available for a large vehicle
Third-Party Courier Deliveries
Courier deliveries will arrive on a pallet and will be unloaded using a pump truck.
Important conditions:
- Deliveries are kerbside only
- Moving goods onto a driveway is at the sole discretion of the delivery driver
- A hard, level surface is required for unloading
- Pump trucks cannot operate on gravel, loose surfaces, or uneven ground
- Surfaces must be solid, smooth, and not on a slope
While all delivery instructions are passed to the courier, we cannot guarantee they will be followed as this is outside of our control.
Failed Deliveries & Additional Charges
If a delivery fails due to access restrictions not disclosed at the time of ordering, additional charges may apply.
This includes (but is not limited to):
- Low bridges or height restrictions
- Weight limits (e.g. 7.5 tonne restrictions)
- Overhanging trees
- School access restrictions
- Narrow roads with parked vehicles
If this information is not provided in advance, we will assume there are no restrictions.
Any failed deliveries may incur charges to return the goods to us and rearrange delivery.
Important Notice – Hiring Labour or Gardeners
If you intend to hire a labourer or gardener to carry out work using the delivered products:
- Deliveries can take place at any time between 06:00 and 17:00
- We cannot guarantee a specific delivery time
We accept no liability for any costs incurred if labour is scheduled prior to delivery.
We strongly recommend arranging any labour only after the goods have been delivered and inspected.
General Delivery Notes
- All deliveries are kerbside only
- Drivers will deliver to the nearest safe and accessible point
- It is the customer’s responsibility to ensure suitable access and unloading conditions
What we can do…
How you can help…
Pallet Dimensions & Weight
Length: 120cm Width: 120cm Height: ¼ pallet 60cm; ½/ pallet 100cm; full pallet 220cm
Weight: ¼ pallet 250kg; ½ pallet 500kg; full 1,250kg
Pallet Dimensions & Weight
Who are we delivering to?
Please provide the full delivery/site address including postcode. Give us at least two phone numbers to make sure our driver can get in touch.
Maximum Slope
We can only use a tail-lift on level ground, not slopes.
Maximum Slope
When?
Make sure you pick a delivery date you can be present for. Otherwise our driver will have a wasted journey and you could incur additional charges.
Unloading Facility
Deliveries will be made using a pump truck.
Note: This is a kerb side delivery service.
Unloading Facility
Where are we going?
When you place your order, please tell us about any access restrictions so we have the right vehicle and equipment. This saves us a wasted journey and you additional charges.
Ground Conditions
Deliveries can only be made on hard, even ground. We cannot pull over gravel, loose stones, cobbles or grass.
We cannot pull pump trucks over very high kerbs.
Ground Conditions
How are we unloading?
The freight must be suitable to offload via a tail-lift vehicle. If not, make sure the delivery site has a forklift truck. We must abide by health and safety rules at all.
Road Access Restriction
Make sure we know about any road restrictions:
Height, weight, no parking, narrow lanes, or pedestrian crossings or anything else.
Road Access Restriction
Who is signing?
A responsible adult, 18 or over, must be on site to sign for the delivery. If there isn’t anyone to sign for it, you may have a later delivery or additional charges.
What we can do…
Pallet Dimensions & Weight
Length: 120cm Width: 120cm Height: ¼ pallet 60cm; ½/ pallet 100cm; full pallet 220cm
Weight: ¼ pallet 250kg; ½ pallet 500kg; full 1,250kg
Maximum Slope
We can only use a tail-lift on level ground, not slopes.
Unloading Facility
Deliveries will be made using a pump truck.
Note: This is a kerb side delivery service.
Ground Conditions
Deliveries can only be made on hard, even ground. We cannot pull over gravel, loose stones, cobbles or grass.
We cannot pull pump trucks over very high kerbs.
Road Access Restriction
Make sure we know about any road restrictions:
Height, weight, no parking, narrow lanes, or pedestrian crossings or anything else.
How you can help…
Pallet Dimensions & Weight
Who are we delivering to?
Please provide the full delivery/site address including postcode. Give us at least two phone numbers to make sure our driver can get in touch.
Maximum Slope
When?
Make sure you pick a delivery date you can be present for. Otherwise our driver will have a wasted journey and you could incur additional charges.
Unloading Facility
Where are we going?
When you place your order, please tell us about any access restrictions so we have the right vehicle and equipment. This saves us a wasted journey and you additional charges.
Ground Conditions
How are we unloading?
The freight must be suitable to offload via a tail-lift vehicle. If not, make sure the delivery site has a forklift truck. We must abide by health and safety rules at all.
Road Access Restriction
Who is signing?
A responsible adult, 18 or over, must be on site to sign for the delivery. If there isn’t anyone to sign for it, you may have a later delivery or additional charges.
