Delivery & Collections
Orders placed online will automatically be assigned to a suitable delivery method either internal transport or third party courier service. It is at the companies discretion to decide which is the most suitable delivery method. All deliveries are kerbside only, we do not offer a Hiab service.
When our own vehicles are being used for the delivery, we do have forklift trucks fitted to our vehicles for the purpose of unloading.
IMPORTANT
Upon placing the order we need to know if any of the following access restrictions or obstructions listed below apply to the delivery address, ensure this is added into the delivery notes section on the order
- is near height and weight restrictions
- is on a narrow road;
- is usually hindered by parked cars;
- is only accessible via a route with a weak bridge;
- driveway is on a slope
- has a gravel driveway or surface
- has double red or yellow lines
- has no path/kerbside outside;
- is close to a school where delivery access will be hindered by school-related traffic; in which case deliveries will be made to avoid school opening and closing times.
If you are unsure whether delivery will be possible to your location, please contact the office on 01902 784866 prior to making your order online.
Please note we only deliver to UK mainland postcodes.
Deliveries will only be made Tuesday to Friday, deliveries are completed between the hours of 06:00 – 17:00. We cannot give or guarantee a specific delivery times when ordering our products.
Internal Transport
When using our internal transport it will be on a heavy goods vehicle approximately 10 metres long x 2.55 metres wide and 3.65 metres high, with a rear mounted forklift. The products cannot be lifted over any fences or hedges.
Third Party Courier Service
When using a third party courier service the product will be placed onto a pallet and delivered kerbside using a pump truck. Pump trucks can only be used on level and hard surfaces. Whilst all information is passed onto the third party, it is out of our controls that the information is followed.
Hiring a Labourer or Gardener
If you intend to hire a labourer or gardener to lay or work with any of the products ordered, please be aware that delivery can take place at any time between 06:00 and 17:00.
We cannot accept liability for any costs incurred if you choose to schedule labour for the day of delivery. We recommend only arranging such services after the goods have been delivered and inspected.
What we can do…
How you can help…
Pallet Dimensions & Weight
Length: 120cm Width: 120cm Height: ¼ pallet 60cm; ½/ pallet 100cm; full pallet 220cm
Weight: ¼ pallet 250kg; ½ pallet 500kg; full 1,250kg
Pallet Dimensions & Weight
Who are we delivering to?
Please provide the full delivery/site address including postcode. Give us at least two phone numbers to make sure our driver can get in touch.
Maximum Slope
We can only use a tail-lift on level ground, not slopes.
Maximum Slope
When?
Make sure you pick a delivery date you can be present for. Otherwise our driver will have a wasted journey and you could incur additional charges.
Unloading Facility
Deliveries will be made using a pump truck.
Note: This is a kerb side delivery service.
Unloading Facility
Where are we going?
When you place your order, please tell us about any access restrictions so we have the right vehicle and equipment. This saves us a wasted journey and you additional charges.
Ground Conditions
Deliveries can only be made on hard, even ground. We cannot pull over gravel, loose stones, cobbles or grass.
We cannot pull pump trucks over very high kerbs.
Ground Conditions
How are we unloading?
The freight must be suitable to offload via a tail-lift vehicle. If not, make sure the delivery site has a forklift truck. We must abide by health and safety rules at all.
Road Access Restriction
Make sure we know about any road restrictions:
Height, weight, no parking, narrow lanes, or pedestrian crossings or anything else.
Road Access Restriction
Who is signing?
A responsible adult, 18 or over, must be on site to sign for the delivery. If there isn’t anyone to sign for it, you may have a later delivery or additional charges.
What we can do…
Pallet Dimensions & Weight
Length: 120cm Width: 120cm Height: ¼ pallet 60cm; ½/ pallet 100cm; full pallet 220cm
Weight: ¼ pallet 250kg; ½ pallet 500kg; full 1,250kg
Maximum Slope
We can only use a tail-lift on level ground, not slopes.
Unloading Facility
Deliveries will be made using a pump truck.
Note: This is a kerb side delivery service.
Ground Conditions
Deliveries can only be made on hard, even ground. We cannot pull over gravel, loose stones, cobbles or grass.
We cannot pull pump trucks over very high kerbs.
Road Access Restriction
Make sure we know about any road restrictions:
Height, weight, no parking, narrow lanes, or pedestrian crossings or anything else.
How you can help…
Pallet Dimensions & Weight
Who are we delivering to?
Please provide the full delivery/site address including postcode. Give us at least two phone numbers to make sure our driver can get in touch.
Maximum Slope
When?
Make sure you pick a delivery date you can be present for. Otherwise our driver will have a wasted journey and you could incur additional charges.
Unloading Facility
Where are we going?
When you place your order, please tell us about any access restrictions so we have the right vehicle and equipment. This saves us a wasted journey and you additional charges.
Ground Conditions
How are we unloading?
The freight must be suitable to offload via a tail-lift vehicle. If not, make sure the delivery site has a forklift truck. We must abide by health and safety rules at all.
Road Access Restriction
Who is signing?
A responsible adult, 18 or over, must be on site to sign for the delivery. If there isn’t anyone to sign for it, you may have a later delivery or additional charges.